George "GK" Kassabgi, Seniorlink's Chief Product Officer, has a new article out in Med City News. It briefly covers the history of computer User Interfaces (UI) and explains the opportunity for a new type of UI, the Conversational User Interface, to take hold in health care applications.
Here's an excerpt:
A CUI is an interface in which a range of tasks are executed within the confines of what most users would recognize as a chat interface, rather than in separate frames. What are the advantages of a CUI over the interfaces we’ve used for decades?
Simplicity: Say what you need and get information. Rather than navigating menus, sub-menus, forms, and search results, the user simply states what she wants. No training, no getting lost.
Ubiquity Use one messaging app as an interface to many services. Rather than downloading, installing, and registering an account with a new app, the user leverages an existing messaging app, or even SMS (texting).
Seamless Control Type, talk, listen. Why type when you can talk? Why read a screen when you can listen while doing something else? A CUI can be seamless.
In this paradigm, the interface trends towards non-existence – it blends into what the user is doing. The best app, the best form, or the best navigation becomes none at all.