In the News: Why professional care managers can help lower costs

| by Thomas Riley Company News

New Seniorlink research was featured this week in Healthcare Finance. The research, revealed by Jay V. Patel at Connected Health on Thursday, found that when caregivers are supported by tech-enabled care managers, patient health outcomes improve. 

Via Healthcare Finance

"A new study from care collaboration solutions company Seniorlink has found patients experiencing complex conditions had significantly lower rates of inpatient hospitalizations, emergency room visits and falls, resulting in healthcare cost savings, when technology-enabled professional care managers are able to support engaged family caregivers.

The company, in collaboration with Anne Tumlinson, a health and aging services expert and founder of the research and advisory services firm Anne Tumlinson Innovations, analyzed the data of almost 2,000 Seniorlink patients in Massachusetts and Indiana and compared it to the national benchmark Medicare Current Beneficiaries Survey. The study revealed that Seniorlink patients had reduced healthcare utilization and needs when supported by technology-enabled care managers and family caregivers.

In fact, Seniorlink patients used significantly fewer inpatient hospital and ER services than a similarly complex population of Medicare beneficiaries, which if applied to the benchmark population, would result in annual cost savings of $2.8 million for every 1,000 complex patients.


When compared with the MCBS data, results showed 32 percent fewer hospitalizations (from about 600 per thousand to 400 per thousand), resulting in a savings of nearly $2,500 per Medicare beneficiary; and 23 percent fewer ER visits (from about 750 per thousand to 580 per thousand), with savings of about $224 per Medicare beneficiary.

While Seniorlink's solution targets Medicaid recipients, the study examined comparable Medicare beneficiaries because more data was readily available. The study focused mainly on Massachusetts, but Seniorlink also operates in six other states.

"The connection point is not only going into the home but providing the technology … and connecting them to us on a daily basis," said Patel. "So we're aware of any symptoms that may arise, and we're getting out in front of those. We're able to facilitate their interaction. A lot of what we do is coaching and supporting the caregiver.""

To read the full story, click here.